Return & Refund

Policies

How Do I Order Online?

Simply click the “Add to Cart” button located next to the product of choice. It will be added to your order and shown inside of your shopping basket.  If you want more that one item, just change the quantity field from zero (0) to your desired number and click on the update cart button.  You can continue shopping or click on the check out button when you have all the desired items in your shopping cart.  You can remove items from your cart by clicking on the trashcan icon next to the item you want to delete.

Shipping

We work extremely hard to get your order processed within 1-2 business days.  We ship most items USPS Priority Mail® with a trackable delivery time of 2-3 days.

Refund Policy

Harrington Group International Software Products come with a 30-day money back guarantee.  If you are not satisfied with your purchase for any reason, call us within 30-days of purchase for a full refund.

Before you return a product

If you are having issues with a product, there may be other options before you return it:

  1. Contact your Dhruvaashi representative for assistance.

Downloadable Software

Returns for downloadable software products will be honored for thirty (30) days from the date of purchase.

To return downloadable software:

  1. Uninstall the software from your computer:
  2. Call HGI to request a return. You may be asked to confirm that you have uninstalled and have not made any copies of the software. We may also ask you to sign an electronic Letter of Destruction as a condition of your return.  Once the return is authorized the product key will be blocked and you will not be able to install or use the software in the future.

To return a physical/non-downloadable product eligible for return:

  1. Confirm your order was placed within the last thirty (30) days.
  2. Uninstall the software from your computer:
  3. Call HGI to request a return. You may be asked to confirm that you have uninstalled and have not made any copies of the software. We may also ask you to sign an electronic Letter of Destruction as a condition of your return.  Once the return is authorized the product key will be blocked and you will not be able to install or use the software in the future.

Return and exchange process

Eligible returns and exchanges must be accompanied by the original receipt, the original documentation, instruction manuals, registration, disc and any components (including cables and accessories if any) and the original packaging. Failure to include such items may prevent or delay your refund. When you make an eligible return, we will credit the full amount, less the original shipping charges, to the original method of payment. HGI reserves the right to deny any return or exchange for any reason.

HGI Website and Store Security

HGI takes the security of your personal information very seriously. We use a variety of security technologies and procedures in our Software Store and on our Websites to help protect your personal information from unauthorized access, use, or disclosure. Our Secure Sockets Layer (SSL) protocol security software is among the industry standard and the best available today for securing online commerce transactions. The software encrypts all of your personal information, including credit card number, name, and address so that it cannot be read as the information travels over the Internet.  We do not store your credit card information. HGI believes it employs appropriate technical security measures to protect your personal data and ensure that it is not accessed by unauthorized persons.

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